Mitchel Matengu Mbala is a dedicated IT professional with a Bachelor of Informatics degree from the Namibia University of Science and Technology (formerly Polytechnic of Namibia), graduating in November 2020. His career in Information Technology commenced in 2019, building a strong foundation rooted in resilience and a commitment to continuous growth.

He began his journey as a Helpdesk Agent, where he honed essential technical and interpersonal skills. In this role, he was the initial point of contact for end-users, specializing in technical support, troubleshooting, and customer service. His experience cultivated a deep understanding of assuring smooth operations through swift problem resolution. Key skills developed include:#

• Technical Proficiency: Comprehensive knowledge of operating systems (Windows, macOS), networking fundamentals, and common software applications.
• Problem-Solving: Proven ability to analyse complex issues and deliver efficient, effective solutions.
• Communication: Exceptional aptitude for explaining intricate technical concepts in clear, understandable terms.
• Patience & Empathy: Demonstrated ability to manage user concerns calmly and empathetically.
• Time Management: Highly effective in prioritizing tasks and resolving technical tickets efficiently.

Currently, as an Application Specialist at Standard Bank Namibia, Mitchel is responsible for the full lifecycle of specific software applications, including implementation, configuration, maintenance, and support. He serves as a critical liaison between end-users and IT/development teams, ensuring optimal application performance, usability, and strategic alignment with business objectives. His core responsibilities encompass:

• Application Support: Providing expert-level troubleshooting for software issues, resolving bugs, and optimizing system performance.
• Implementation & Configuration: Installing, customizing, and configuring applications to precisely meet business requirements.
• User Training & Documentation: Developing and delivering comprehensive training programs and creating user-friendly guides/manuals to facilitate efficient software adoption.

• Testing & Upgrades: Diligently validating new software releases, patches, and integrations to ensure system stability and functionality.
• Liaison Between Teams: Collaborating effectively with vendors, developers, and various business units to continuously enhance application functionality and user experience.

Mitchel’s professional ethos is deeply influenced by a profound personal resilience, driving his unwavering commitment to excel and contribute significantly to both his personal and organizational success. He is passionately dedicated to leveraging technology for impactful solutions and is driven by a continuous pursuit of excellence.